Customer Service

Dear player,

Please describe your issue in detail. We will respond as soon as possible.

Below are some of the frequently asked questions. If you have a question that isn't answered here, please contact us.

How to Quick Login on 9Splay Official Site?

Step 1:Click on the in-game 9S Monkey logo

Step 2: Click on "Quick Login"

Step 3: Click "Confirm " to sign in to the official site

How to Register for a Mobile Account?

Step 1: Sign in to the official site. For more information, please check out the Official Site Login Guide!
Step 2: Expand the menu on the official site

Step 3: Click on "Member"

Step 4: Click on "Bind Mobile Number"

Step 5: Enter your mobile number for text verification

Step 6: Set up a password

Success! You can now use Mobile Login to sign in to the official site.

How to Set Up a Password for Mobile Login (For Members with a Bound Mobile Number)?

Step 1: Set up a password

Step 2: Text verification

Step 3: Set up a password

Success! You can now use Mobile Login to sign in to the official site.

How to Top Up?

Step 1: Sign in to the official site. For more information, please check out the Official Site Login Guide!
Step 2: Click on "Shop"

Step 3: Select the items you wish to purchase

Step 4: Select the character you wish to top up, and select the payment method


Step 5: Fill out and confirm payment information

Success! You can now view your top-up history in the Member page. If you have any questions, please contact Customer Service.

How to Contact Customer Service?

Step 1: Sign in to the official site. For more information, please check out the Official Site Login Guide!
Step 2: Expand the menu and select "Customer Service"

Step 3: Click on "Inquiry"

Step 4: Select your server, character name, and issue type


You can check the status of your report in Report History.

Please provide the information below.(1.Server 2.Account 3.Character Name 4.Level 5.Describe your problem in detail. 6.Problem occurred date & time 7.Screenshots 8.Order number of the payment) Customer service will resolve your problem as soon as possible.

Type of Feedback

Server
Character Name
Game Account
Type of Question

Feedback Content

E-Mail
Date
Upload Photo
*Picture format: Can upload up to 3 JPG, PNG, GIF, or JPEG files. Each file must not exceed 3MB. Please describe your issue in detail, and we will respond as soon as possible.
Feedback Content
Dear player, please provide the information that related to your questions.

Below are the information that needed for the “FAQ”.Please provide us the details and we will reply you as soon as possible.
Abysswalker
2021/06
  • 2021/06
  • 2021/05
  • 2021/04
  • 2021/03
  • 2021/02
  • 2021/01